Dealing with difficult people

Record details

ISBN: 9780749458911 (electronic bk. : Adobe Digital Editions)
ISBN: 0749458917 (electronic bk. : Adobe Digital Editions)
Physical Description: electronic resource
remote
1 online resource (x, 121 p.)
Edition: Rev. ed.
Publisher: London ; Philadelphia : Kogan Page, 2010.

General Note:	Description based on print version record.
Bibliography, etc. Note:	Includes bibliographical references (p. 120-121).
Formatted Contents Note:	A short course in human relations -- A quick guide to the seven classically difficult types -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip : a bush fire you can do without -- The customer is always right-- really? -- Complaints : we love them -- e-difficult@yourplace -- Meetings, bloody meetings! -- If things don't change they'll stay the same -- Dealing with conflict : 10 steps to cooling it -- And finally, finally--.
System Details Note:	Requires OverDrive Media Console